An integral part of Edinburgh’s centre and at the heart of both the commercial and retail sectors of the city; The Sheraton Edinburgh demands attention as part of a global brand.
Everything about the Sheraton is large; space, décor, furnishings, accessories, personalities; yet, each unforgiving in attention to minute detail; one of the many strengths which stand this iconic name apart from it’s competitors.
The highest expectations of service, comfort and catering are not shied away from and are met head on in order that each individual guest enjoys supreme standards of customer service and an all round wonderfully comfortable experience, on a level you would like to expect from a high profile brand.
A history of well-practised skills have been honed and modernised to complete a customer service package, which goes well beyond those expected from even a 5 star world-class hotel.
Each guest experience, from booking to departure is permeated by a feeling of trust and teamwork. Smooth transitions through each step make for a relaxed stay and comforting knowledge that all requests, even the smallest, shall be taken care of with ease. Booking, reception, housekeeping, concierge, restaurant staff and management liaise and strive to make the guest experience a special, personal one, exuding a feeling of professionalism and welcome familiarity, even at full capacity.
Thankful to arrive mid-afternoon, if only to fully benefit from wonderful daylight views direct onto Edinburgh Castle, I was afforded valuable time to enjoy the suite’s plentiful luxuries, before my foray’s out for the evening in a city I am proud to call a second home. The Sheraton, Edinburgh has managed to achieve a unique type of luxury with a recent full refurbishment; bright, modern rooms, local art, contemporary furnishings, mood lighting and cutting edge technology do not detract from the established history of the hotel but add another dimension; making The Sheraton Edinburgh, the perfect solution for leisure or business travellers to the city.
Glass bathroom pods, considered use of storage and reflective surfaces, coupled with sheer expanse and intelligent design features, create a flow through each room and an exceptional, cleverly fashioned space.
Thoroughly luxurious Club Rooms and Suites at The Sheraton offer even larger spaces with exclusive use of the Club Lounge, where guests can enjoy private breakfast, drinks and canapés and the opportunity to socialise over pre-dinner cocktails. Guests residing in these rooms on the upper floors, are also offered access to The Sheraton Edinburgh’s dedicated Spa facility; Escape at One Spa; for the duration of the stay, including the coveted rooftop Thermal Suite and hydropool.
The Sheraton’s Grand Suites present the ultimate in luxury and comfort for families visiting the city with a stately setting at the top of the hotel. Two palatial bedrooms, coupled with expansive living quarters, spacious, walk-in wardrobes and rainforest showers, extend to guests, an opulent apartment within the hotel. A Nespresso machine, BOSE sound system and Bluetooth media hub ensure that no home comforts are left uncovered and any work commitments can be fulfilled. Additionally, a private lobby with video entry system adds a unique dimension and is just one of many technological additions, afforded by the Sheraton.
Public areas within the hotel are extensive and many, affording great comfort and perfect spaces for relaxing, dining and socialising. High backed armchairs, cosy fires, plentiful reading material and exceptional and flexible service of food and drinks offer ease and eradicate the need to venture out. An in-house open-plan internet lounge with TV is accessible 24 hours in each day and perfect for keeping in touch and managing business across the globe.
Not wishing to preach to the converted, as there are those, well travelled individuals who hunt out The Sheraton wherever their travels take them, as you would a special friend. There is also however a desirability factor about The Sheraton and that must be attributed to an established history of exceptional levels of comfort and service – a knowledge that expectations shall be exceeded and a few surprises shall be waiting along the way.
In short The Sheraton Grand is a lifestyle within a hotel, everything you could ask for from a city hotel and much, much more.